After a car wreck there are a number of things you may be worrying about, or you just may not know what to do. First, if you or anyone you know is injured, immediately call 911.
After you have confirmed the safety of your loved ones, survey your
home and property. If your car has been damaged after a disaster, would
you know how to file an auto insurance claim?
To help mitigate your stress during this process, below is a list of steps as to how to file your auto insurance claim.
Report your claim
If your vehicle has been damaged, report your claim online. Phone lines
may be busy preventing you from speaking and/or reaching your car
insurance company’s claims department. Filing a claim online is as
effective as speaking with a claims representative. However, if you
prefer to call in and report your claim you may do so as well. Please
note that during catastrophic events, callers can experience delays and
wait times because of unpredictable spikes in call volumes.
Update your contact information
A disaster can leave you displaced. If you are staying at a different
location when reporting your auto insurance claim, make sure to provide
the representative with your updated contact information. If you have an
email address, it is recommend you provide that as an alternative means
of communication during the auto insurance claims process. This will
allow your car insurance company to keep you informed of the progress of
your claim and repairs.
What’s next?
Once your auto insurance claim is reported your car insurance company
will assign you a claims associate. Your representative should contact
you within 24 hours after you report your claim. This associate will
guide you through the claims process, cover your next steps, and explain
your repair options. During catastrophic events repair, towing, and
rental car facilities may also be affected by the disaster. This may
delay the time it takes to repair your vehicle. Your claims associate
should set time-bound expectations to help you anticipate when your
claim will be resolved.
For more information about Dallas auto insurance, give Americo Direct Insurance a call at 214-374-9997.
